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Up hold a culture of hospitality through advanced answering service

Up Hold a Culture of Hospitality through Advanced Answering Service

“Hospitality” per definition is geared toward generously providing care and kindness to whoever is in need. Hospitality is not just applicable to a certain industry; one might think that this commitment only belongs to people working in hotels, spas, theme parks and the likes. On the contrary, this growing trend of kindness is getting its way as a strategy for customer care. In the same note, integrating hospitality is a way of showing respect and high regard with your clients as part and parcel of a business relationship. It involves showing reverence, providing them their needs, and treating them as equals.

Here are some ways to deliver hospitality through the eyes of receptionists working for an answering service company.

1. Understand What it Takes to be a Good Receptionist

Working in a call center environment can be tough one, especially when you have calls from irate complaining customers and you are strictly required to stick with an average handling time for each call. Moreover this kind of business is stressful and cutthroat. Even if you might have been working for the industry for a very long time, there are still more you can learn.

Always put in mind to understand what it takes to be a competent customer care representative. Always put yourself in the shoes of your caller, and ask yourself the question “what do we want to feel as customers when availing a certain service from a company.” Certainly you would want to feel that you are important.

2. Answer Each Call with a Smile and Warm Greeting

Upon receiving a call from a customer do not anticipate that it would be another irate client. Instead bring out an optimistic attitude. Smile upon answering the call and greet your caller vibrantly. You might think that smiling isn’t necessary at all since your caller can not see you, however you customers can actually sense that. You are conveying a message of appreciation and willingness to listen if you do so. Similarly a genuine happy outlook shows through. When you exude an aura of welcoming warmness you will effectively function as a receptionist and you will be amazed at how your callers will respond especially enraged ones.

3. Be Ready to Listen and Empathize

Take each call as a chance for you to do something good to someone. Isn’t it a rewarding feeling when we have helped someone solve his problem? As a customer, it is expected that they would get the best value of their money, and that they paid to get pampered. In dealing with customer complaints and queries, it is very important to deliver the service in a fast and efficient manner. Bear in mind to always consider the customer’s side of transaction. If they are disappointed perhaps with the product that they just recently purchased, then acknowledge that feeling and empathize. Moreover, it would be helpful to give reassurance to that caller.

4. Bring Out Options in the Entity

It is also helpful to reorient clients with the services being offered. Share the latest promos that your clients might find interesting. In addition, you should be knowledgeable, and be able to show your customers your proficiency in your craft. Never give out information that you are unsure of, make sure that you are 100 percent of it. Misinformation can only aggravate a situation.

Armed with these strategies, you will surely deliver exemplary customer service. And if you want to be part of a premier answering service, and hone your skills in customer care, work for an Answering Service Houston, Tx.

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